Added Value Services

Orion provide many free added value services to our customers supporting their needs and reducing administrative tasks.

Our aim is to help were possible and make a positive contribution towards training of individuals.

1. We provide comprehensive monthly management reports that cover Activity, Costs and volumes.
2. We provide our customers with carbon neutral deliveries. This innovation allows us and our customers to help meet the demands of our environmental responsibilities.
3. We deliver product training to Community drug services and Pharmacies who provide paraphernalia and packs. We assess each individual site for training needs.
4. We have a needle exchange audit tool to facilitate auditing of pharmacy and fixed site services. This tool ensures the correct equipment is procured to meet the needs of the client group and to ensure best value for money.
5.  We assess sites that produce NX waste and deliver training to ensure a safe and efficient waste collection service.
6. Orion Medical have introduced the Bio Bin Waste Collection model to the harm reduction market. Bio NX Waste bins save tonnes of plastic from being sent to landfill or incineration as the containers are emptied, cleaned, sterilised, and reused up to 600 times before coming out of service. This reduces the carbon footprint and environmental impact of any NX waste contract using this system.
7. Orion have developed a comprehensive handbook that is used to train drug workers, pharmacy counter staff and any person involved in delivering needle syringe provision. This handbook can be used to fill in gaps of knowledge for experienced individuals or train persons from no knowledge at all to a good standard which would enable them to deliver NX services confidently. This handbook is free but does have limits on free provision in hard form.
8. Furthermore, Orion have developed an interactive training academy that allows any of Orion’s clients to access for free and further develop their knowledge in several fields associated with the harm reduction sector. Currently our NSP and IPED modules are CPD accredited and any participant can gain CPD points towards their personal development. There are further modules in production that will also be accredited in the coming months. The training is broken down into modules to assist the participant to digest and understand the information and progress through the training. The end test produces a training needs analysis report and if any further training is required the participant is contacted and individual training is delivered in the areas highlighted by the report.

Orion are constantly listening too and assessing customer feedback so that we can improve our added value services.